Privacy Policy

The purpose of this policy is to inform interested parties about the various data processing activities carried out by this organisation through its website, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights.

IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER

DESUTION S.L., with registered address at C/ GUARDIA CIVIL Nº 22 ESC. 3 PTA. 4 (46020 VALENCIA), VAT number B67869255, contact phone 614 353 556 and email administration@desution.com.

PURPOSES OF PERSONAL DATA PROCESSING

USERS / VISITORS OF THE WEBSITE

We will process the personal data provided for:

• Handling requests, complaints and incidents submitted through our contact channels on the website.
• Understanding visitor behaviour on the website in order to detect potential cyberattacks.
• Complying with legal obligations directly applicable to our activity.
• Protecting and exercising our rights or responding to claims of any kind.
• Where applicable, sending commercial communications regarding the goods or services that form our activity and/or news or newsletters related to our sector. Withholding your authorisation will make it impossible to send you information from us.
• Where applicable, managing your participation in contests and promotions run by the organisation. Withholding your authorisation will make it impossible to participate.
• Where applicable, sending satisfaction and/or quality surveys. Withholding your authorisation will make it impossible to evaluate the service provided.

LEGAL BASIS FOR PROCESSING

USERS / VISITORS OF THE WEBSITE

• Your consent to process your data for the stated purposes. Refusing to provide your personal data will make it impossible to process it for the purposes mentioned.
• Compliance with legal obligations applicable to us. In this case, you may not object to the processing of your personal data.
• Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, you may not object to the processing, although you may exercise the rights set out in the «rights» section of this policy.

WEBSITE TOOLS AND PLUGINS

Google reCAPTCHA

We use the Google reCAPTCHA service to detect, on the basis of legitimate interest, whether the website is being used by bots, in order to protect the portal and prevent abusive and fraudulent practices, such as spam.

You can access our provider's privacy policy by clicking here.

DATA RETENTION PERIODS

The personal data provided will be retained for as long as necessary to fulfil the purposes for which they were originally collected.

Once the data are no longer required for the relevant processing purpose, they will be kept properly blocked for the purpose of making them available, where applicable, to competent Public Authorities and Bodies, Judges and Courts or the Public Prosecutor, for the period of limitation of any actions that may arise from the relationship maintained and/or the legally prescribed retention periods.

AUTOMATED DECISIONS AND PROFILING

This website does not make automated decisions or carry out profiling.

RECIPIENTS

During the period of processing your personal data, the organisation may share your data with the following recipients:

• Judges and Courts.
• Law Enforcement Authorities.
• Other competent public authorities or bodies, when the controller is legally obliged to provide personal data.

INTERNATIONAL DATA TRANSFERS

The organisation does not carry out any international data transfers. Should international transfers become necessary in the future, the level of protection of the destination country will be assessed and the safeguards required by law will be adopted.

SOCIAL MEDIA

In order to keep you informed about our activity and latest news, please be aware that DESUTION S.L. has profiles on social media.

All users have the opportunity to follow our social media accounts or groups. However, please note that, unless we request your data directly (e.g. through marketing actions, contests, promotions or any other valid means), your data will belong to the relevant social network. We therefore recommend that you read their terms of use and privacy policies carefully and configure your privacy settings.

Below are links to the privacy policies of the social networks on which we are present:

• Facebook
• X (Twitter)
• LinkedIn
• YouTube
• Instagram
• TikTok

RIGHTS

Data subjects may request further information about the processing of their personal data and exercise at any time, free of charge, the rights of access, rectification and erasure, as well as the right to request restriction of processing, to object to processing, to request data portability (where technically feasible), to withdraw consent given, and, where applicable, not to be subject to a decision based solely on automated processing, including profiling.

To do so, you may use the forms provided by the organisation, or send a written request to the postal or email address set out in the header. For identification purposes, you may be asked for your ID document or equivalent, provided this cannot be done by less intrusive means.

If you feel that your rights regarding the protection of your personal data have been violated, particularly when you have not obtained satisfaction in exercising them, you may lodge a complaint with the competent Data Protection Supervisory Authority (Spanish Data Protection Agency) at www.aepd.es.

If you no longer wish to receive information about our services, you may unsubscribe by emailing administration@desution.com with the subject line UNSUBSCRIBE.

ACCURACY OF DATA

The data subject guarantees that the data provided are truthful, accurate, complete and up to date, and undertakes to inform us of any changes through the channels provided and indicated in the first section of this policy. They shall be liable for any direct or indirect damage that may result from a breach of this obligation.

Where the user provides data belonging to third parties, they declare that they have the consent of those individuals and undertake to pass on the information contained in this clause, relieving the organisation of any liability arising from failure to comply with this obligation.

MODIFICATIONS AND UPDATES

This privacy policy may be modified or updated in response to changes in applicable law, instructions issued by the Spanish Data Protection Agency, or changes to our website. We therefore advise users to visit this Privacy Policy periodically.

If you have any queries about this policy, you may contact DESUTION S.L. using the forms provided, or by writing to the postal or email address set out in the header.

Last reviewed: 07 October 2025